Knowledge base

Contact Us

Contact

• How do I contact Customer Service?

Catalogue

Product Catalogues

• RC Pets Catalogues

Order Information

Order Information

• Order Add-Ons
• Order Status
• Backorders
• Short Shipment
• Invoices

Shipping

Shipping

• Track My Order
• Shipping Timelines
• Freight Minimum
• Expedited Service

Returns

Returns

• Wrong Item Received

Warranty

Our Quality Promise

• Defective/Damaged Items

Web Training Videos

How Do I Order Online

• How to shop online: Exploring product pages
• Learn About Shopping Lists
• How to shop online: Quick Order
• How to shop online: Bulk Order
• Review Order & Checkout

How Do I Manage My Account

• Where can I find my order invoices
• Where can I access my order history?
• Can I update my user information?
• How do I add a new user to my account?
• How do I add a credit card to my account?
• Account Management Guide

Password Reset

• How do I reset my password?