Defective/Damaged Items

We stand behind the legendary quality and craftsmanship of our products. That’s why we have a guarantee against manufacturer’s defects and are committed to offering a replacement guarantee on all our products for the life of your pet.

If you have received a defective/damaged product or replaced an item for one of your customers please contact Customer Service to start a quality promise claim, click here.

Please note, due to the discontinuation of a particular part or colour, identical replacements may not always be available. In those rare cases, we will replace them with the closest matching product and/or colour. Mis-sized, outgrown, or lost products, as well as all RC Pets Toys products, are not covered under this guarantee. 

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