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RC Pets

  • Total activity 14
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Activity overview

Latest activity by RC Pets
  • RC Pets created an article,

    Shipping Timelines

    We’re typically able to process your order within 1-2 business days. Once your order has shipped, the delivery time will vary based on your location. Our standard delivery timelines are: Canada gro...

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  • RC Pets created an article,

    Defective/Damaged Items

    We stand behind the legendary quality and craftsmanship of our products. That’s why we have a guarantee against manufacturer’s defects and are committed to offering a replacement guarantee on all o...

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  • RC Pets created an article,

    Wrong Item Received

    We're very sorry that you've received an incorrect item, we do our best to ensure each and every order is picked and packed correctly. Please contact Customer Service at here for assistance.

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  • RC Pets created an article,

    Short Shipment

    We're very sorry there are items missing from your order, please contact Customer Service and notify them of any discrepancy right away. But before you do, we kindly ask that you double check your ...

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    • 1 follower
    • 0 comments
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  • RC Pets created an article,

    Backorders

    We do our best to keep our products in stock, however, at times we may be temporarily out of stock. All backordered items will ship prepaid once we are back in stock.  Any backordered items with a ...

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    • 1 follower
    • 0 comments
    • 0 votes
  • RC Pets created an article,

    How do I reset my password?

    Watch the video below for a step by step guide on resetting your password.  1:35 change your password     This video also covers: 0:07 all about shopping lists 1:19 user account settings 1:59 ma...

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  • RC Pets created an article,

    Account Management Guide

    Watch the following series of videos for a detailed look at account management.    Learn about account management, updating your shipping and billing info and user permissions. 0:07 where to find...

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  • RC Pets created an article,

    Review Order & Checkout

    Watch this video for an easy to understand run down of the checkout process.      0:09 start the checkout process 0:13 shipping addresses 0:27 shipping dates and methods 0:42 billing addresses ...

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  • RC Pets created an article,

    How to shop online: Quick Order

    Watch to learn about the quick order process.   0:06 where to find the quick order feature 0:29 using the quick order form filters 0:49 how to quick order 1:08 add to cart or a shopping list 1...

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  • RC Pets created an article,

    How to shop online: Bulk Order

    How to order multiple products using our bulk ordering system.   0:06 locating the bulk order form 0:16 exploring the bulk order categories 0:32 using the bulk order form 1:00 important backord...

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